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Mac HD > Library > Application Support > Native Instruments > Service Center This can be solved by deleting the corrupted XML files and restarting Native Access. Now open Native Access to check if the products are now activated.Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3 The folder structure should then look like this: And finally, within the "Native Access" folder, create an additional folder named " ras3".

Within that "Native Instruments" folder, create a new folder called " Native Access".

In this location please create a new folder and name it " Native Instruments".

Please note that if you can't carry out the steps in chapter 2, you might be missing the “Native Instruments” folder at the above location. 2.1 If missing the Native Instruments folder The activation should now work as expected.

Delete the " Native Instruments" folder.

This can be solved by following the steps outlined here: Your activation fails because of corrupted or missing activation tokens You can check which products are registered to your account via this link: Ensure that you are logging in with the same email address you initially used to register your NI products.

If you bought a NI product second hand, you have received a Transfer ID from the seller.It may be that you are logged in via Native Access with the incorrect account (Native ID). You can find the installers for these products here: Some discontinued products from older KOMPLETE bundles are not available in Native Access. Installers for Legacy Products From Older KOMPLETE Bundles If you need to download a product installer for an operating system that is no longer supported by Native Instruments, click on one of the links below: Legacy Installers for Older Operating Systems All current product installers are downloaded and installed directly from the Not installed tab in Native Access as explained in this article.